Assistant Restaurant Manager – Lobster Bar & Grill

About Us

Find Your Shangri-La in Shangri-La.

Headquartered in Hong Kong SAR, Shangri-La Group has grown from a single hotel business to a diverse and integrated global portfolio comprising quality real estate and investment properties, wellness and lifestyle facilities.

Today, the Group owns, operates and manages 100+ hotels under our family of five brands: Shangri-La Hotels & Resorts, Shangri-La Signatures, Kerry Hotels, JEN by Shangri-La, and Traders.

Luxury 5-Star Hotel in Hong Kong | Island Shangri-La

About the Role

As an Assistant Restaurant Manager - Lobster Bar & Grill, you will be focusing on delivering exceptional dining experiences by ensuring timely, courteous and professional service.

Key Responsibilities

• Oversee daily operations of the Restaurant and collaborate with the Chef on promotion, menus, budgets, and staff training.
• Lead and motivate the Team to deliver exceptional service aligned with Hotel standards and exceed guest expectations.
• Drive continuous improvement by introducing innovative ideas and recommending service enhancements.
• Review guest feedback, critique forms, logbooks on operational issues and P&L statements.
• Ensure all materials, equipment and machinery are properly used and regularly cleaned for prolong usage.
• Ensure general maintenance of sections appointed and follow-up on work order forms with the Engineering Team.
• Ensure all staff are aware of and apply the procedures concerning Hotel fire and life safety / emergency procedures.

About You

• Diploma or above in Hospitality Management.
• At least 4 years of experience in restaurants at prestigious Hotels or organizations, with minimum 3 years in Bar and Grill.
• Sound knowledge of food and beverages and strong sense of market trends.
• Demonstrated integrity, trustworthiness, reliability, responsibility and accountability.
• Good command of spoken and written English and Chinese (both Cantonese and Mandarin).