Assistant Horizon Club Manager

About Us

Find Your Shangri-La in Shangri-La.

Headquartered in Hong Kong SAR, Shangri-La Group has grown from a single hotel business to a diverse and integrated global portfolio comprising quality real estate and investment properties, wellness and lifestyle facilities.

Today, the Group owns, operates and manages 100+ hotels under our family of five brands: Shangri-La Hotels & Resorts, Shangri-La Signatures, Kerry Hotels, JEN by Shangri-La, and Traders.

Luxury 5-Star Hotel in Hong Kong | Island Shangri-La

About the Role

As an Assistant Horizon Club Manager, you will be managing the key aspects of executive lounge operations to ensure a smooth and personalized experience aligned with Shangri-La’s service standards.

Key Responsibilities

• Assist Horizon Club Manager in overseeing daily operations of the Horizon Club Lounge to ensure seamless and exceptional guest experience.
• Lead, coach, and motivate the team to deliver personalized, high-quality service to VIP and Club guests.
• Build and maintain strong guest relationships to enhance satisfaction and loyalty.
• Ensure service standards, food quality, hygiene, and overall lounge presentation are consistently maintained with Hotel standards.
• Conduct regular meetings to review guest feedback and reinforce service standards.

About You

• Bachelor’s Degree in Hospitality Management or other related disciplines.
• At least 5 years of relevant experience in Front Office, Club Lounge, or Guest Relations Department in a luxury Hotel.
• Solid knowledge of Front Office and F&B Operations.
• Proven leadership skills with strong team management and motivational skills.
• Excellent interpersonal and communication skills with a guest-oriented mindset.
• Proficiency in spoken and written English and Chinese.