Customer Service Manager (Corporate Banking)

Job No.: 498659
Employment Type: Full time
Departments: Bank-wide Operation Department
Job Functions: Bank Operations, Customer Services

Responsibilities:

• Serve as a dedicated customer contact point to deliver quality end to end after-sales services to the bank’s high net worth corporate and FI customers
• Deliver tailor-made and one-stop quality services by closely following up client’s needs, conducting case investigation and system testing
• Serve as a client advocate to drive internal departments to deliver the best in class services to clients
• Responsible for implementation and refinement of different professional banking services, formulation of workflows, continuous monitoring and enhancement of services quality and pledges
• Conduct regular services  calls / service reviews with clients to promote efficiency, look for service improvements and seek for further business opportunities
• Work as a team with product specialist and relationship manager to conduct client visits and business analytics, review product and services mix in order to achieve revenue growth
• Ensure compliance of the Bank’s policies, related banking ordinances, and other statutory and regulatory requirements

Requirements:

• Degree holder or above, preferably with Certified Six Sigma Green Belt or above qualification
• At least 4 years of solid corporate client service / relationship management experience in banking industry in which 2 years of the above experience relate to cash management, remittance, corporate internet banking, account opening and maintenance
• Previous experience in management role or multi banking operations functions is an advantage
• Excellent interpersonal and communication skills
• Excellent analytical and numerical skills
• Proficiency in Microsoft Office; possessing knowledge of Excel Macro is an advantage
• Good command of both spoken and written Chinese and English. Putonghua is an advantage 

If you are applying for in-scope position(s) under the Mandatory Reference Checking Scheme (i.e., A role carrying out regulated activities licensed by the IA, SFC & MPFA), you are required to undergo the Mandatory Reference Checking. Our responsible recruiter will inform you the details of the MRC process and the requirements in due course. For details, please click here.