Floor Supervisor (Housekeeping) 樓層督導 (房務部)

OUR VISION

Building Great Memories

MAJOR ACCOLADES

Three MICHELIN Stars – T'ang Court, 2016 - 2026

Condé Nast Traveler Readers' Choice Award: Top 10 Hotels (HK & Macau), 2021 - 2025

EarthCheck Certification Master Certificate, 2025

Caring Company Award Advanced Performance, 2004 - 2025

Caring Employer Medal, 2025

The Best of The Best Masterchef – T’ang Court, 2020

Forbes Travel Guide Five-star Award Winner, 2015 - 2019

Travel+Leisure Best Top 5 Hotels in Hong Kong, 2016

Responsibilities 職責

• Perform guest floor monitoring duties & meet in-house guest needs to enhance staying experience 負責客房樓層巡視, 滿足入住客人的需求以提升入住體驗
• Manage daily duties of Room Attendants 管理房務員的日常工作
• Handle guest comments and complaints with tact in accordance to the hotel’s policies and procedures 妥善處理客人的意見和投訴

Qualifications 資格

• Minimum 3 years working experience in hotel industry (Minimum 1 year for Supervisor) 三年或以上酒店業工作經驗（至少一年督導級別）
• Good interpersonal skills 良好的人際溝通能力
• Good team player with excellent communication skills in both English & Chinese 優秀的團隊合作精神, 中英文溝通能力