Assistant Chief Concierge

OUR VISION
Building Great Memories

MAJOR ACCOLADES
Three MICHELIN Stars – T'ang Court, 2016 - 2026

Condé Nast Traveler Readers' Choice Award: Top 10 Hotels (HK & Macau), 2021 - 2025

EarthCheck Certification Master Certificate, 2025

Caring Company Award Advanced Performance, 2004 - 2025

Caring Employer Medal, 2025

The Best of The Best Masterchef – T’ang Court, 2020

Forbes Travel Guide Five-star Award Winner, 2015 - 2019

Travel+Leisure Best Top 5 Hotels in Hong Kong, 2016

Assistant Chief Concierge is responsible for assisting in supervision of the hotel concierge function including the following teams: Bell services, Concierge & valet parking. This position spends the majority of time in the lobby of the hotel so as to manage the service experience and offer personalised services as anticipated.

Responsibilities

• Assist the Chief Concierge in carrying out rules, policies and procedures set.
• Supervise Concierge Colleagues’ attendance according to the duty roster and supervise their performance while on duty.
• Acts as a key in the vertical communication channel between the Chief Concierge and the teams. All the necessary information and are up-to-date and precise when answering to guests queries.
• Ensure that all new join concierges are adequately instructed in service rules, policies and procedures; ensuring that service procedures are adhered to and carried out in detail and are corrected through constant on-the-job training.
• Conduct training courses for in order to up-keep professional standard of service
• Supervise the service of receiving, stringing, shipping and packaging parcels and baggage for the guests.
• Stay abreast of all functions and events which take place both inside and outside of the Hotel.

Qualifications

• Holder of Higher Diploma in hospitality-related discipline; University graduate is preferred.
• 8 years or above experience in Concierge of luxury hotel.
• Possess an extensive personal network among the industry.
• Profound skill of delegation, leadership, team management, training and customer service.
• Open minded, service oriented, outgoing, proactive and able to work under pressure and stressful environment.