Captain - Coffee Shop 部長 - 咖啡室

Job Responsibilities:

• Provide quality service to guests and respond promptly to guests’ enquiries, requests and complaints;
• Present menu to guests, answer enquiries and make recommendations;
• Promote teamwork and provide training and mentoring to team members;
• Ensure all procedures are conducted safely and align with the IHG services standard and its standard of both personal and food hygiene and appearance.

Job Requirements:

• Certificate in hotel or catering management or hotel-related experience will be an advantage;
• Minimum 3 years relevant working experience;
• Courteous, professional and guest-oriented;
• Basic knowledge in food hygiene;
• Good command of spoken English and Cantonese / Putonghua;
• Candidate with less experience will be considered as Waiter / Waitress.