Business Control Officer - Channel & Transaction Management

Responsibilities

• Ensure all procedures are in compliance with all policies, rules, guidelines, requirements prescribed by regulators
• Assist team to ensure the operation of personal digital channels in compliance with the latest regulatory requirements and internal guideline and meet the pre-defined SLA
• Collaborate with the related sections and provide comments on operation and outsourcing review in process control perspective
• Conduct the regular review of digital channels and platform related security tips and arrange Email notification or others appropriate means of communications to educate customer with the latest cyber security information
• Follow up the incident case on suspicious / fraudulent websites, Apps and emails purporting to be related to the Bank
• Conduct investigations on digital channels fraud related issues
• Assist in the evaluation of control measures for mitigating AML risk and other relevant risks
• Co-ordinate with sections within department / other functional units to investigate the non-compliance, operational and fraud risk incidents in due course

Requirements

• University graduates preferably in Finance, Business or related discipline
• Preferably over 3 years’ experience in banking sector
• Good understanding in banking products and services
• Good command of detection and analytical mind
• Good negotiation, communication and interpersonal skills
• Able to show potential to have a growth mindset
• Able to work under pressure and independently
• Able to keep abreast of the trend in the industry, e.g. digital fraud activities
• Proficient in Microsoft Word, Excel and PowerPoint
• Good command of both spoken and written English and Chinese, fluent in Putonghua is preferable