Sales Support Officer

Responsibilities

• Collaborate with internal and external stakeholders to gather and deliver clear, accurate business requirements.
• Process application forms in a timely and accurate manner.
• Make and answer phone calls to/from clients to follow up on applications and supporting documents.
• Maintain accurate MIS records and prepare relevant data, statistics, and reports.
• Generate and analyse sales reports, dashboards, and forecasts to provide performance insights and highlight key business trends.
• Manage inventory of souvenirs and cash coupons, including tracking, reconciliation, and replenishment.
• Track sales leads, coordinate sales documents, and provide comprehensive administrative support to the sales department.
• Manage correspondence with clients, ensuring professional, timely, and accurate communication.

Requirements

• Bachelor’s degree in Business, Finance, Marketing, or a related discipline.
• Relevant experience in sales support, operations, or administrative roles (banking/financial services experience an advantage).
• Strong organisational skills with high attention to detail and accuracy.
• Proficiency in MS Office (Excel, Word, PowerPoint); experience with reporting tools/CRM systems is an advantage.
• Good analytical skills with the ability to interpret data and generate meaningful reports.
• Excellent communication and interpersonal skills, with a customer-focused mindset.