Manager, Process Management & Control - Branch Distribution & Services

Position Summary

• Achieve the goals for enhancing the efficiency and effectiveness of branch by ongoing review of the process and control and drive enhancement initiatives
• Responsible for establishing branch procedure with balance of control and operational efficiency and meet regulatory and compliance requirements.

Responsibilities

• Control project expense within the approved budget
• Design the work process to strike a balance between customer experience and operations control
• Maintain branch control mechanism to strengthen operational risk management
• Coordinate and liaise with relevant departments for branch operations process and control improvement initiatives
• Support / monitor the daily operational issues in branches are adhered to branch operation guidelines
• Establish and develop procedure and workflow related to branch operations and selling process 
• Coordinate and monitor RCSA and control testing plan within department to ensure a sound and robust risk control framework in place 
• Coordinate and conduct self-assessment and gap analysis for department to identify and devise the appropriate action plan together with the subsequent monitoring of the implementation status
• Ensure all procedures are in compliance with all policies, rules, guidelines, requirements prescribed by regulators as well as the Bank
• Liaise with other departments or colleagues within the Department to make enhancements regarding the branch operations and control
• Cultivate branch operations management culture for all branch staff, especially on risk and control awareness and management
• Comply with all applicable regulations, rules, codes, guidelines and standards set by regulators and the Bank, and carry out duties with high integrity; and
• Adhere to all established risk control guidelines, procedures and measures to identify, assess, report, mitigate and monitor the risks involved in the day-to-day work
• Perform ad hoc tasks for the Department and Personal Banking Division

Requirements

• University graduate; or other relevant professional qualifications;
• Minimum of 5 years’ experience in banking sector cover the following:
• Sound knowledge in branch operations and control;
• Good understanding of relevant banking operations, controls, compliance and accounting
• Strong technical knowledge of the Alnova System; 
• A team player with good interpersonal skills and risk awareness
• Good communication and analytical skills, strong leadership ability and high sense of responsibility
• Independent, self-motivated, and detail-oriented
• Good command of both spoken and written English and Chinese.