Reservations Supervisor

Job Description

• Assist the Revenue Manager in maximizing room revenue and occupancy by leading the Reservations team and work together in handling FIT quotations and to enhance booking conversion and upselling.
• Work with the team to uplift guest’s experience and satisfaction through a professional communication with guests and bookers.
• Supervise daily operation of Reservation Department and improve reservation processes.
• Provide on-the-job training to reservation staff and ensure all tasks are accurately completed.
• Ensure booking information and details being accurately input in PMS (property management system) for communication between operation departments.
• Acts also as sales support to ensure leisure groups are to be handled and follow up properly.
• Less experience will be considered as Assistant Reservations Supervisor.

Requirements

• Diploma in hospitality management with 4 years' hotel experience.
• Good command of spoken & written English.
• Strong management skills with qualities of a team player & motivator.
• Mandarin is preferable.