Administration Manager - Global Sales

About Us

Find Your Shangri-La in Shangri-La.

Headquartered in Hong Kong SAR, Shangri-La Group has grown from a single hotel business to a diverse and integrated global portfolio comprising quality real estate and investment properties, wellness and lifestyle facilities.

Today, the Group owns, operates and manages 100+ hotels under our family of five brands: Shangri-La Hotels & Resorts, Shangri-La Signatures, Kerry Hotels, JEN by Shangri-La, and Traders.

Luxury 5-Star Hotel in Hong Kong | Kowloon Shangri-La

About the Role

As an Administration Manager - Global Sales, you will be supporting the Global Sales Team by managing sales administration, coordinating logistics, and ensuring efficient workflow for revenue-driving activities.

Key Responsibilities

• Support the Director of Sales – Global Sales and the team for coordinating a full logistics of sales activities and administration work.
• Prepare of customer correspondence, proposals, contracts and system data entry.
• Arrange appointments and meetings with customers and other Departments as directed by Department Head, as well as preparing the appropriate material for each appointment or meeting.
• Manage the Department’s workflow to ensure required tasks and actions process smoothly and always with a view to maximizing the Sales Team’s ability to drive revenue.
• Assist to liaise with Reservations to ensure timely loading of accepted rates for all RFP or newly acquired accounts.
• Maintain all Departmental records and data accurately in such a way as it can be quickly recalled for reference.
• Be the point of contact between the Sales Team and other Departments for all things relating to required administration.
• Perform any special projects as assigned by Management.

About You

• Bachelor’s Degree / Diploma in Hotel Management or related disciplines.
• Proven record in handling full logistics of events and hands-on experience in office administration.
• Independent, self-driven, and detail-oriented team player.
• Ability to multi-task and accomplish assignments timely with high level of integrity.
• Strong communication and interpersonal skills.
• Sound knowledge of Microsoft Office, including Word, PowerPoint, Excel etc.
• Excellent command of spoken and written English and Cantonese; proficiency in spoken Mandarin is desired.