Client Care Executive

Job Summary
We are looking for a customer-focused Client Care Executive to handle inbound and outbound client interactions. You will respond to enquiries, resolve issues, and provide accurate information on our products and services, ensuring a consistently high standard of service.

Key Responsibilities

• Handle inbound and outbound calls and other client contacts professionally.
• Resolve customer enquiries, problems, and complaints efficiently.
• Provide accurate information on products and services and identify cross-selling opportunities.
• Record client interactions and feedback in the system for service improvement.
• Meet defined service quality, productivity and performance targets.
• Adhere to all internal policies, procedures, and regulatory requirements, including AML and conduct standards.

Skills and Experience

• Experience in a contact centre or customer service environment preferred.
• Strong communication and problem-solving skills.
• Customer-oriented mindset with attention to detail.
• Ability to work in a fast-paced, target-driven environment.
• Commitment to high ethical standards and compliance.

Key Stakeholders

• Product Team
• Fulfilment Team
• Operation Team
• Branches
• CCC

Other Responsibilities
Embed Here for good and Group’s brand and values in Voice and Virtual Hong Kong; Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures.

Qualifications

•    Education - University or above 
•    Languages - Fluency in English and Cantonese and Mandarin 

Role Specific Technical Competencies
•    Call Center Management
•    Customer Experience Management
•    Customer Interaction
•    Effective Communications