Associate Butler (One-Stop Luxury Guest Relations Services)

Rosewood Hong Kong celebrates a culture in which Rosewood Associates are inspired to look at life a little differently, through a lens of limitless possibilities. We aim to create an innovative culture of intimate and casual, yet refined, hospitality, empowering Rosewood Associates to create indelible memories for themselves, for one other and for our guests.

The vertical estate on the majestic harbour, Rosewood Hong Kong is seeking intuitive, engaging and impassioned Associates to embark on a Rosewood Journey with us. Apply Now. 

Essential duties and responsibilities

• Provide our guests with unparalleled hospitality, from an effortless arrival and departure experience in a gracious and polite manner
• Coordinate with all concerned departments to fulfill guest needs and requests
• Host and welcome all guests in a natural and spontaneous manner to make our guests feel welcome whilst they spend their time with us
• Update the guest preference, feedback and comments on to the guest profile section
• Fully conversant with all services and facilities offered by the hotel, create renowned memorable experiences for our guests

Requirements

• Minimum 1 year relevant working experience in a sizeable luxury hotel in similar capacity or in Guest Relations service
• Experience with the Opera system is an advantage
• Commit and passionate in delivering personalized guest service, anticipatory with a keen eye for detail
• High standards of professional manner with exceptional communication and presentation skills
• Ability to build rapport quickly and maintain guest relationships
• Excellent command of spoken English, Cantonese and Mandarin is a must. Any additional languages will be valuable
• More experience will be considered as Butler