Manager, Branch Operations (Relief Team)

Responsibilities:

• Supervise and monitor the daily operations of the branch to ensure compliance with established internal guidelines and regulatory requirements
• Maintain the prescribed security controls and handle accounting and sundry matters of the branch
• Lead, coach and motivate the operations team to deliver quality customer service and cross-sell bank products and services
• Cultivate long-term relationship with customers and refer potential business opportunities to branch sales
• Perform any other duties as assigned by supervisor

Requirements:

• Diploma holder or above
• Minimum 10 years of branch operations experience on counter transaction, cash management, account opening, and AML reporting in the banking industry preferably with supervisory experience
• Passes in HKSI & IIQE licensing examinations preferred, but not a must
• Sound knowledge of branch operations and able to lead a team to ensure excellent service delivery
• Strong technical knowledge of the Bank’s products and services
• Good understanding of relevant branch policies, procedures, practices, rules and sales compliance requirements
• Excellent people and communication skills
• Detail-oriented, and able to work independently and under pressure
• Good command of spoken and written English and Chinese, including Putonghua
• Proficient in MS Office applications including Chinese word processing