Resident Engagement Officer

The Repulse Bay is seeking a Resident Engagement Officer to help foster a strong sense of community and ensure residents feel welcome within our property.

Key Accountabilities 

• Warmly welcome new residents to the community and help them feel at home from day one by familiarising them with the property, amenities, and services
• Plan and develop events and activities such as social gatherings, sports competitions, and recreational programmes, as well as create volunteering opportunities that bring residents together to support worthy causes
• Manage and monitor the digital customer service platform
• Act as a liaison between residents and the estate management team to address concerns or issues as they arise
• Support the attraction of potential residents through input into and involvement in promotional events
• Build strong relationships with residents and respond effectively to their requests and expectations
• Demonstrate creativity and initiative

General Requirements

• Certificate or diploma in Hospitality Management or a related discipline
• 1–2 years of experience in the hospitality or services industry
• Excellent interpersonal skills
• Strong problem-solving abilities
• A poised and professional manner when dealing with stakeholders, with the ability to influence both internal and external parties
• An independent, proactive, and customer‑oriented approach with a positive mindset
• Proficiency in both written and spoken English and Chinese
• Creative flair