Front Desk Office

Front Desk Officer who sets their own high standards across everything from cleanliness to productivity. You’ll assist our ‘one team’ approach to make sure front desk and concierge teams deal effectively and efficiently with all guest complaints, queries and suggestions.

A little taste of your day-to-day

Every day is different at IHG, but you’ll mostly be:

• Responsible for front desk and concierge duties
• Always know what events and activities are on the day’s schedule
• Handle all arrival and departure records, bookings, registration, up-selling opportunities and telling them about ways to improve their stay 
• Handle payment and billing
• Acknowledge IHG Rewards Club members and returning guests
• Answer guest enquiry, assist managing guest luggage
• Collate and share our nearest by insights to meet guest requests i.e. sporting events, concerts, places of interest and restaurants
• Provide guest service in courteous and professional manner
• Assist in handling incoming phone calls and queries for visitors and guests
• Assist department heads for maintain smooth operations and handle ad hoc projects

What we need from you

• Diploma holder or above in Hospitality Management or related disciplines
• Minimum of 1 year experience in Hotel industry
• Knowledge in Opera System is a must
• Excellent communication, problem solving, reasoning and motivational skills
• Good team player with pleasant character and good communication skills
• Good command of both spoken English, Cantonese and Mandarin
• Fresh graduated with Front Office internship experience will also be considered

What you can expect from us

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace. 

So, join us and you’ll become part of our ever-growing global family.