Operations Manager

Position Summary

Oversees and directs all aspects of the hotel operational departments which include: Front Desk Service, Food & Beverage, Steward, Kitchen, Housekeeping, Engineering, Security, Fitness Centre, Swimming Pool and other relevant operating departments.  Ensures these departments are well run by focusing on the following aspects: Maximization of revenues and profits, minimization of operating costs, implementation and follow up of service standards/team member training.  Ensures highest levels of customer satisfaction.

• To support the overall strategic management of the hotel by establishing effective working relationships with senior colleagues
• Actively participate in the key management issues in the property (Capital projects, refurbishment, training, customer service).
• Actively support by ensuring that Service Support Department and Service Department are fully trained and committed to upselling.
• Actively support in the generation of revenue by ensuring the highest possible level of collaboration in Conference & Banqueting organization to maximize yield and profit.
• Ensure that costs are controlled in a detailed and structured manner. Analyze costs on a monthly basis and prepare action plans (Cost per occupied room, food cost; beverage costs; payroll including overtime; other expenses; other outsource labor or services).
• Ensure that all labour costs are flexed according to levels of demand / activity / season and that opportunities for a better balance between quality and cost through clustering or outsourcing or both are explored fully.
• Responsible for the participation of all new team members to the Spirit of Hilton Orientation program and ensures departmental induction takes place.
• To ensure the highest standards of quality in all aspects of the hotel operation, guaranteeing that brand values and standards are never compromised.

Requirements

• Minimum 10 years working experience in operations in hotel industry, food and beverage operation is preferred
• Graduates from Hotel Management is preferred
• Excellent in hotel operation knowledge
• Passion to work as part of a management team to achieve goals set by management
• Very flexible and able to adapt to changing environments and Management demands