Assistant Guest Experience Manager

Responsibilities

• Responsible for front office operational efficiency and service delivery;
• Perform check in, check out and room change procedures and ensures all data are entered completely into the hotel systems;
• Maintain and control the room status;
• Handle guest enquiries and guest complaints tactfully and efficiently;
• Monitor billing, cashiering and cash handling procedures;

Requirements

• Good command of spoken and written English and Chinese, including Mandarin;
• We offer 8 days rest days per month to the right candidates.