Front Desk Associate

Rosewood Hong Kong celebrates a culture in which Rosewood Associates are inspired to look at life a little differently, through a lens of limitless possibilities. We aim to create an innovative culture of intimate and casual, yet refined, hospitality, empowering Rosewood Associates to create indelible memories for themselves, for one other and for our guests.

The vertical estate on the majestic harbour, Rosewood Hong Kong is seeking intuitive, engaging and impassioned Associates to embark on a Rosewood Journey with us. Apply Now.

Essential duties and responsibilities

• Provide the highest standard of customer service, including check-in and check-out services, striving to go extra mile at all times
• Maintain the Rosewood hand over log for the next shift, noting any services that are pending to ensure follow up and completion
• Assists in maintaining a comprehensive, current and guest focused set of departmental; standards and procedures and oversees their implementation

Requirements

• Minimum 1-2 years of relevant working experience in a sizeable luxury hotel in similar capacity 
• Knowledge of Opera system will be an advantage
• Commit and passionate in delivering personalized guest service, anticipatory with a keen eye for detail
• High standards of professional manner with exceptional communication skills
• Excellent command of spoken English, Cantonese and Mandarin is a must.
• Fresh graduates with related education background are also considered.