Assistant Front Office Manager

Our guests’ memorable experiences have to start somewhere. So why not with you? We are looking for an Assistant Front Office Manager at Kimpton Tsim Sha Tsui Hong Kong to assist the Front Office manager to take ownership of delivering exceptional first impressions – managing everything from registration and reservations to porter and concierge services. 

A little taste of your day-to-day 

Every day is different, but you’ll mostly be: 

• Assisting the Front Office Manager in overseeing daily front office operations, training and coaching the team to deliver memorable guest experiences and the warmest of welcomes
• Acting as department-in-charge during the absence of the Front Office Manager, ensuring smooth operations across all teams in Front Office and resolving challenges promptly
• Managing staffing requirements, including staff scheduling, task assignment, setting clear performance and development goals for the team
• Addressing guest feedback and complaints with efficiency and professionalism to maintain the highest service standards
• Championing Kimpton Brand Values and ensuring all employees consistently follow IHG policy and procedures
• Supporting the Front Office Manager in fostering open communication within the team and across other departments to ensure seamless service delivery

What we need from you 

• A minimum of 8 years of experience in a hotel front office or guest services, with at least 2 years at the role of second-in-charge of Front Office
• A bachelor’s degree in hotel management, business administration, or equivalent 
• Proactive, agile, creative, charming and joyful   
• Strong service mindset, interpersonal and communication skills
• Excellent leadership, training and coaching skills 
• Multi-tasking abiliites and attention to details
• Flexible schedule, able to work evenings, weekends, and holidays when needed
• Familiarity with Opera, PABX, Microsoft Office Suite, Quore, JDS 
• Proficiency in both English and Chinese (Cantonese and Mandarin) is essential, both spoken and written; knowledge of other languages is a plus