Team Lead – Digital Banking (Retail Banking Product Management Division)

Responsibilities:

• Formulate and implement the strategic plan for digital banking services, steering digital innovation and improving operational efficiency
• Lead the development and optimization of digital channels (including mobile banking app, online banking and WeChat banking) to enhance customer experience and service quality
• Coordinate with branches on the deployment and integration of electronic equipment, ensuring synergy between digital and physical channels
• Keep abreast of emerging fintech trends, market opportunities and regulatory updates, adjust business strategies promptly and maintain compliance
• Collaborate closely with cross-functional teams and external partners to ensure the smooth delivery of digital projects and initiatives
• Conduct in-depth market research and data analysis to identify customer needs and guide product innovation
• Review and refine operational processes, policies and risk control mechanisms to strengthen business performance

Requirements:

• University degree or above in Finance, Business Administration, IT or related disciplines
• Around 6 to 8 years’ experience from banking /financial sector, solid knowledge of digital banking including mobile banking, internet banking, mobile payments platforms and familiar with branch automation devices
• Extensive experience in digital banking, electronic finance or fintech management with proven success in driving technological innovation
• Strong strategic planning skills and team management skills, able to lead team through successful digital transformation
• Sound market insight and innovative mindset to capture customer needs and drive continuous improvement in digital financial products
• Excellent communication, coordination skills to foster collaboration across internal teams and external partners
• Proficiency in both Chinese and English with proficiency in Mandarin will be an advantage