Financial Services Officer (Account Opening)

Job Description:

• Greet customers in the bank hall and assist in managing bank hall activities
• Perform and support in account opening function and selling banking loans products
• Define customer needs and refer customers to frontline sales and service staff thereby promoting bank professional image
• Answer customer enquires in order to enhance customer satisfaction and experience
• Support branch administrative and operational duties as required

Job Requirements:

• Secondary education or above or equivalent qualification at HKQF level 2
• Solid experience in sales and customer service function is preferred
• Good command of spoken English, Chinese and Putonghua
• Customer-oriented, proactive with good interpersonal skills to enhance customer relationship
• Passes in MPF, Insurance and Securities Intermediaries Examinations (Qualified under SFO for handling Regulated Activities Type 1 & 4) are preferable
• ECF achievement is the definite advantage

Candidate with more experience will be considered as Assistant Financial Services Manager