Digital Banking Product Manager (Retail Banking Product Management Division)

Responsibilities:

• Oversee end-to-end development of digital banking products including requirement analysis, design planning, system development, testing, launch and continuous enhancement
• Manage the operation and integration of digital banking channels such as mobile banking app, online banking, and mobile payment, ensure smooth compatibility with branch electronic devices
• Conduct in-depth market research and customer behavior analysis and provide insights for product innovation and optimization
• Work closely with technical teams to drive system development, enhancement and upgrading, ensure product stability and excellent user experience
• Formulate and implement product marketing strategies and collaborate with marketing team to enhance brand awareness and user engagement
• Keep abreast of latest fintech development and market trends, propose timely improvements to maintain product competitiveness
• Handle customer feedback and complaints related to digital banking products, drive continuous product and service improvement
• Perform other ad-hoc duties as assigned

Requirements:

• University degree or above in Finance, Business Administration, IT or related disciplines
• Around 4 to 6 years’ experience from banking /financial sector with sound knowledge of digital banking including mobile banking, internet banking, mobile payments platforms with familiarity in branch automation devices
• Strong market research and data analytical skills with ability to translate insights into actionable strategies
• Proven experience in product design and project management with ability to manage multiple projects independently
• Solid analytical and problem-solving skills with keen insight into market trends and customer needs
• Good understanding of front-end development and digital technologies, able to work effectively with IT teams
• Excellent communication, coordination, and teamwork skills
• Proficiency in both Chinese and English with proficiency in Mandarin will be an advantage