Assistant Manager - Concierge

Our Vision
Building Great Memories

Major Accolades

Three MICHELIN Stars – T'ang Court, 2016 - 2026

Condé Nast Traveler Readers' Choice Award: Top 10 Hotels (HK & Macau), 2021 - 2025

EarthCheck Certification Master Certificate, 2025

Caring Company Award Advanced Performance, 2004 - 2025

Caring Employer Medal, 2025

The Best of The Best Masterchef – T’ang Court, 2020             

Forbes Travel Guide Five-star Award Winner, 2015 - 2019

Travel+Leisure Best Top 5 Hotels in Hong Kong, 2016

Responsibilities

• Assist the Chief Concierge in carrying out rules, policies and procedures set.
• Supervise Concierge Colleagues’ attendance according to the duty roster and supervise their performance while on duty.
• Act as a key in the vertical communication channel between the Chief Concierge and the teams. All the necessary information and are up-to-date and precise when answering to guests queries.
• Ensure that all new join concierges are adequately instructed in service rules, policies and procedures; ensuring that service procedures are adhered to and carried out in detail and are corrected through constant on-the-job training.
• Conduct training in order to up-keep professional standard of service.
• Supervise the service of receiving, stringing, shipping and packaging parcels and baggage for the guests; &
• Stay abreast of all functions and events which take place both inside and outside of the Hotel.

Qualifications

• Holder of Higher Diploma in hospitality-related discipline; University graduate is preferred.
• 5 years or above experience in Concierge of luxury hotel ; Minimum of 3-year supervisory experience is required.
• Possess an extensive personal network among the industry.
• Profound skills of delegation, leadership, team management, training and hotel guest service.
• Open minded, service oriented, outgoing, proactive and able to work under pressure and stressful environment.

To understand more about our people, workplace and the culture, you may watch our latest stories at below: https://www.youtube.com/@TLHKGHRConnect.