Guest Services Officer – Concierge

Summary

We are inviting passionate, energetic and devoted talents to join our dynamic team.

What you will do:

• Provide an excellent and consistent level of service to guests in accordance to the hotel’s brand standards in the lobby and Concierge counter
• Responsible for full spectrum of duties, including greeting guests, assisting with guests in any plans / arrangement and providing useful information
• Work alongside with all teams to ensure an exceptional guest journey from pre-arrival and during the stay, to departure and post-departure
• Achieve high level of guest satisfaction by establishing good rapport with guests, anticipating guests’ needs and providing prompt response to guests

Qualifications

What you should have:

• Preferably with 1 year of working experience in service industries
• Good communication language skills
• A great team player who is customer-oriented, attentive and hospitable