Guest Services Supervisor (Concierge)

Our Vision

Building Great Memories

Major Accolades

Three MICHELIN Stars – T'ang Court, 2016 - 2025

Condé Nast Traveler Readers' Choice Award: Top 10 Hotels (HK & Macau), 2021 - 2025

EarthCheck Certification Master Certificate, 2025

Caring Company Award Advanced Performance, 2004 - 2025

Caring Employer Medal, 2025

The Best of The Best Masterchef – T’ang Court, 2020             

Forbes Travel Guide Five-star Award Winner, 2015 - 2019

Travel+Leisure Best Top 5 Hotels in Hong Kong, 2016

Responsibilities

• Perform concierge / lobby supervisory duties including baggage and transportation arrangement;
• Greet VIP guests ;
• Assist the Langham Club, Business Centre and Guest Services areas whenever necessary;
• Handle guest comments and complaints with tact in accordance to the hotel’s policies and procedures;
• Promote hotel facilities including Health Club, Business Centre and F&B outlets;
• Offer professional traveling tips and insights to hotel guests;
• To provide on-the-job training to new colleagues; &
• Handle ad hoc projects assigned by the management.

Qualifications

• Minimum 3 years working experience in hotel industry (Minimum 1 year for Supervisor)
• Diploma or above
• Independent & confident to work under pressure
• Good interpersonal skills
• Good team player with excellent communication skills in both English & Chinese
• Additional language would be an advantage

To understand more about our people, workplace and the culture, you may watch our latest stories at below: https://www.youtube.com/@TLHKGHRConnect