Officer, Account Resolution

Job Summary

• To participate in operation process activities, such as account closure and audit confirmation process. 
• To provide operational support to different stakeholders
• To handle internal and external customer inquiries/ complaints confidently and reliably
• To support cross team functions in needed
• To assist in preparing and consolidating the day end or MI reports to Management
• To report any suspicious activity to the Unit Money Laundering Prevention Officer and Line Manager
• To ensure awareness and full compliance of all laid down rules, regulations, policies, guidelines, procedures, practices and code of conduct imposed          

Requirements

• Bachelor’s degree or equivalent work experience
• At least 1 year of experience in banking industry
• Good knowledge of Microsoft skills
• Good communication and teamwork skills
• Ability to solve complex problems and manage multiple tasks
• Proficiency in English & Mandarin are preferrable