Guest Service Officer

Job Responsibilities

• Responsible and familiar with front desk duties including greeting customers, handling customers’ enquiries;
• Patient registration with good customer service skills;
• Complaints handling and records keeping;
• Maintain cleanliness and appearance of the centre’s reception and other related areas;
• Work closely together with colleagues and department head to ensure the best experience for patients at all times;
• Support on-site management and supervision with senior or department head;
• Support training arrangements to enhance the level of service quality delivered;
• Other ad hoc tasks as assigned by the Supervisor.

Job Requirements

• Diploma or above;
• Minimum 3 years’ experience in customer service;
• Able to provide highest standards of customer service;
• Good communication skills and work attitude; punctual, polite, and responsible;
• Basic computer skills, familiar with both Chinese and English input methods;
• Good command in Cantonese, English, and Mandarin.