Manager, Product Design & Control, Cash Operations (Hong Kong, Shanghai)

Job Responsibilities

As a Manager in Product Design & Control within Cash Operations, you will play a pivotal role in aligning our cash management services with the strategic objectives of Standard Chartered. You will possess a thorough understanding of the Cash business strategy and be instrumental in advancing the Cash Operations strategic roadmap. Key responsibilities include:

• Building and sustaining collaborative relationships: Drive strong partnerships between local and global Cash delivery teams, ensuring transparent and consistent communication across multiple geographies and functional areas to enhance operational effectiveness.
• Domain expertise and governance: Develop and maintain comprehensive knowledge of cash as a strategic product, ensuring its utility as a pan-bank service is optimised and aligned with business goals.
• Document ownership and control: Lead the management and periodic review of critical product and process documentation, including test cases, global Document of Instruction (DOI) alignment, operating models, process maps, and capacity models. These documents underpin our delivery excellence and regulatory compliance.
• Performance and risk management: Establish and maintain management information systems that track key performance indicators such as transaction volumes, straight-through processing (STP) rates, turnaround times, and cycle times to identify improvement opportunities.
• Training and capability building: Ensure up-to-date training materials are aligned with evolving Global DOIs and deployed capabilities, to empower Cash Operations teams with the knowledge and tools required for consistent, high-quality execution.
• Cross-functional collaboration: Work closely with Technology teams to develop and update system user manuals and engineering handbooks, driving continuous improvement in system and process controls, including Failure Mode and Effects Analysis (FMEA).
• Risk mitigation planning: Lead initiatives such as Non-Standard Processing (NSP) and End User Computing (EUC) action plans aimed at mitigating operational risks and ensuring business continuity.
• Continuous review: Engage with country-specific teams to review exceptions and update local DOIs, fostering proactive identification and resolution of operational issues.

In this role, you will be a key agent of change, promoting operational resilience, compliance, and innovation within an evolving cash operations landscape.

Job Requirements

To excel as a Manager, Product Design & Control within Cash Operations, you will need to demonstrate a strong foundation in process engineering, transformation, and continuous improvement. Specifically, candidates should meet the following criteria:

• Educational background: A Bachelor’s Degree in Business, Engineering, Finance, or a related discipline is essential to provide the analytical and problem-solving skills required for this role.
• Experience: You should bring a minimum of 5 to 6 years’ relevant experience in process engineering, transformation initiatives, or operational enhancements. Experience within banking cash operations is advantageous but not mandatory.
• Language proficiency: Fluency in both English and Chinese is required to effectively communicate across regional teams and diverse stakeholders.
• Communication skills: Exceptional verbal and written communication abilities are essential to articulate complex information clearly, foster collaboration, and influence stakeholders across all levels.
• Analytical skills: Strong business and data analysis capabilities are necessary to evaluate process effectiveness, identify areas for improvement, and support data-driven decision-making.
• Competencies: Candidates should demonstrate action orientation, collaborative mindset, customer focus, clarity in guidance, strategic thinking, and the relevant technical competencies aligned with cash operations product management.

This role also demands a proactive approach to problem-solving, adaptability to change, and a commitment to upholding high standards of quality and governance.