Senior Guest Services Agent / Guest Services Agent

Our guests’ memorable experiences have to start somewhere. So why not with you? As the Guest Services Agent at Kimpton Tsim Sha Tsui Hong Kong, you will take ownership of delivering exceptional first impressions – managing the activities of front office operations ensuring that guests receive prompt, professional attention and personal recognition. 

A little taste of your day-to-day 

Every day is different, but you’ll mostly be: 

• Delivering a bespoke staying experience based on Kimpton Guest Journey, recognizing guests as unique individuals  
• Executing Kimpton’s unique approach to guest engagement, creating memorable experiences that inspire guest loyalty  
• Performing all activities relevant to Front Desk, Guest Relations and Guest Service Centre such as check in/check-out, lobby duty, cashiering and handling all incoming calls  
• Developing and maintaining strong guest relations to ensure loyalty among IHG One Rewards Members
• Mastering various communication channels to ensure guests’ requests are promptly and professionally handled 
• Maintaining intimate knowledge of departmental standards and procedures   

What we need from you 

• A minimum of 1 year of experience in a hotel front office or guest services is preferrable   
• A bachelor’s degree in hotel management or equivalent 
• Proactive, agile, creative, charming and joyful   
• Great team player with strong service mindset, excellent interpersonal and communication skills 
• Always striving for service excellence, anticipatory, discreet and detail-oriented 
• Have experience in using Opera, Microsoft Office Suite, Quore, JDS is an advantage 
• Excellent communication skills in both English and Chinese (Cantonese and Mandarin) are essential, both spoken and written; knowledge of other languages is a plus 
• Candidate with more experience will be considered as Senior Guest Services Agent