Concierge Officer (Bell Captain)

Our guests’ memorable experiences have to start somewhere. So why not with you? As the Concierge Officer (Bell Captain) at Kimpton Tsim Sha Tsui Hong Kong, you will take ownership of delivering exceptional first impressions – providing personalized recommendations to the city, firsthand information of the latest activities and restaurants in town. 

A little taste of your day-to-day 

Every day is different, but you’ll mostly be: 

• Delivering a bespoke staying experience based on Kimpton Guest Journey as unique individuals
• Greeting guests, opening doors and assisting guests/visitors entering and leaving the property
• Assisting guests/visitors in and out of vehicles, including loading/unloading luggage
• Transporting guest luggage to and from guest rooms and/or designated area; assisting with luggage storage and retrieval
• Managing outgoing guest mail, courier services, postage of parcels and freighting as directed by guest
• Handing any guest enquiries regarding the city, restaurants, transportations, events and attractions

 What we need from you 

• A minimum of 2 years of experience in a hotel guest service operation
• A higher diploma in hotel management or equivalent 
• Proactive, agile, creative, charming and joyful   
• Strong knowledge of the local community, including dining, entertainment and attractions  
• Excellent communication skills in both English and Chinese (Cantonese and Mandarin) are essential, both spoken and written; knowledge of other languages is a plus