Assistant Events Planning Manager / Events Planning Manager

POSITION OVERVIEW

• Deliver highest level of guest experience from event planning to handling requirements and post-event follow-up.
• Maximize guest satisfaction and drive revenue.
• Ensure effective communication with guests and follow up with internal departments to ensure high level of service and product delivered especially for VIPs.
• Arrange immediate assistance to ensure smooth roll out of event and that guests' needs are met in the most efficient manner.
• Supervise the organization of post-event calls and collection of feedback survey, and follow up with guests to obtain feedback and identify further business opportunities and room for improvement.
• Develop and maintain good relationship with guests to maximize potential for future event business.
• Assist in key events, Wedding Showcase and other special events hosted by Hotel.

REQUIRED SKILLS

• Bachelor’s degree or equivalent in Hotel Management or related field with at least 5 years of experience in event planning in a sizeable luxury hotel
• Sophisticated interpersonal skills, negotiation skills and leadership skills
• Demonstrated success in nurturing accounts through lengthy sales cycles
• Maintain a high level of knowledge pertaining to policy and procedure and communicates knowledge effectively to all personnel when applicable
• Demonstrate clear and effective verbal and written skills for the purpose of obtaining and conveying information to clients, technicians, management and team members as well as producing reports
• Knowledge in Delphi and Opera systems is an advantage
• Ability to work under pressure
• Candidates with more experience will be considered as Events Planning Manager