Regent Experience Supervisor - Guest Services

YOUR DAY TO DAY

• Meeting and greeting all guests arriving and departing to/from the Hotel
• Assist in coordinating departure transportation, limousine/taxi/shuttle bus/coach and the loading of said vehicles
• Ensure prompt and efficient deliveries to/from guest rooms such as: Daily newspapers, guest messages, facsimiles, packages, flowers and other miscellaneous items guest rooms
• Provide safe and secure storage of all guest’s items
• Co-ordinate Bell attendants to perform errands outside of the hotel on behalf of guests
• Liaise closely with Valet Parking, Transportation, Airport Representative and Regent Experience team to ensure the highest levels of professional courtesy and efficient/effective communications are maintained at all times
• Maintain security awareness at all times with regards to the Lobby and Driveway areas, in particular the luggage storage room and guest items held there
• Responsible for the maintenance of the hotel information directory and ensures that the information shown in current and accurate at all times
• Have a thorough knowledge of all Concierge operations, local events and attractions​​​​​​
• Must lead by example in terms of appearance, mannerism, etiquette, behaviour conduct, principles and values
• Lead the Regent Experience Agent team and inspire them to execute all ideas that help to elevate guest’s experience

QUALIFICATIONS AND REQUIREMENTS

• Bachelor’s degree / higher education qualification / equivalent in Hotel Management, culinary arts, or related field
• Minimum 3 years’ relevant working experience
• Must speak Cantonese and English, Putonghua is preferred
• Maintain security awareness at all times with regards to the Lobby and Driveway areas, in particular the luggage storage room and guest items held there
• Must lead by example in terms of appearance, mannerism, etiquette, behaviour conduct, principles and values
• Lead the Regent Experience Agent team and inspire them to execute all ideas that help to elevate guest’s experience

QUALIFICATIONS AND REQUIREMENTS

• Bachelor’s degree / higher education qualification / equivalent in Hotel Management, culinary arts, or related field
• Minimum 3 years’ relevant working experience
• Must speak Cantonese and English, Putonghua is preferred