Duty Manager

Responsibilities:

• Handle guest enquiries, emergencies and complaints
• Assist in managing day-to-day front office operation, and ensure the smooth running of Reception and Concierge counter
• Assist to supervise the Front Office team and provide training to new teammates
• Any ad-hoc duties as assigned by the superior

Requirements:

• Degree/Diploma or above in Hospitality or related discipline
• 5 years of Front Office experience with at least 3 years at supervisory level in the hotel industry
• Strong problem solving skills and able to work under pressure and independent
• Mature and independent with good leadership, customer-oriented and inter-personal skills
• Familiar with Opera System and Microsoft Office Applications
• Good command of written & spoken English, Chinese and Mandarin
• Shift duty is required