Assistant Concierge

Responsibilities

• Deliver exceptional guest satisfaction in a friendly, courteous and professional manner
• Assist guest with luggage, ensure timely deliveries and collections of their belongings
• Maintain accurate records of all guests deliveries and storage items
• Arrange transportation for guests upon request
• Supervise team members and ensure duties are carried out in accordance with established hotel policies and procedures

Requirements

• Certifications or diploma in hotel study is preferred
• Minimum 2-3 years’ supervisory experience in concierge operations
• Good interpersonal and communication skills
• Service-oriented, independent and able to work under pressure
• Proficiency in spoken and written English and Chinese