Officer, Authorization (Credit Card)

Job Responsibilities:

• Conduct 7 x 24 credit card transaction monitoring; shift duty required
• Handle lost/stolen card reported by customer
• Handle customer's enquiry & support customer services hotlines
• Instantly monitor suspicious transaction alerts generated from real time monitoring systems and follow up on suspected and confirmed credit card fraud cases
• Execute fraud prevention measures including but not limited to transaction confirmation and account suspension
• Identify suspicious fraud trends on cyber security and major system attack in accordance with latest instructions
• Conduct fraud data and report analysis
• Assist in user acceptance tests and ensure the reliability of the related systems
• Perform other tasks assigned by the management

Job Requirements:

• Secondary level or above
• Proficient in Microsoft software (Word, Excel, PowerPoint) and Chinese word processing
• Customer-oriented with excellent interpersonal, communications and presentation skills
• Good command of both spoken and written English and Chinese
• Shift duty required

We Offer:

Remuneration Package

• Competitive Basic Salary
• Double Pay
• Performance Bonus

Paid Leaves

• Annual Leave
• Birthday Leave
• Family-Friendly Leave
• Recreation Leave
• Marriage Leave
• Maternity Leave
• Paternity Leave
• Compassionate Leave

Healthcare Programs

• Life and Accident Insurance Scheme
• Medical Benefits 

Staff Learning Subsidies and Development

• Comprehensive on-the-job training
• Learning Sponsorship
• Personal development and growth opportunities

Company Activities and Gathering

• Diversified Interest Classes
• Company Outing 
• Sponsored Gathering 
• Marathon Running