Assistant Reservations Manager

OUR VISION

Building Great Memories

MAJOR ACCOLADES

Three MICHELIN Stars – T'ang Court, 2016 - 2025

Condé Nast Traveler Readers' Choice Award: Top 10 Hotels (HK & Macau), 2021 - 2025

EarthCheck Certification Master Certificate, 2025

Caring Company Award Advanced Performance, 2004 - 2025

Caring Employer Medal, 2025

The Best of The Best Masterchef – T’ang Court, 2020             

Forbes Travel Guide Five-star Award Winner, 2015 - 2019

Travel+Leisure Best Top 5 Hotels in Hong Kong, 2016

Responsibilities

• Ensure smooth running of the reservation department and improving reservation processes with compliance on brand standards.
• Supports reservation manager implementing Revenue decisions with team members.
• Provide on-the-job training to all Reservations Sales Agent and ensure all tasks are accurately completed.
• Assist in maximizing hotel revenue by managing reservations while coordinating with other departments in order to attain the best possible occupancy and rate; &

Qualifications

• Degree holder of Hotel Management.
• Minimum 5-year related work experience in hotel.
• Able to manage large volumes of information in a clear, logical and concise manner.
• Possess knowledge of OPERA and MS Office Application.
• Excellent communication skill and telephone manner.
• Good customer service & selling techniques; &
• A role model of good team player and departmental trainer.

*Candidates with less experience will be considered as Reservations Supervisor.