Guest Relations Officer (Receptionist)

Responsibilities

• Perform daily receptionist duties including greeting guests and handling all guests' reservations and inquires through phone call, Whatsapp and email
• Create a tailor-made menu based on the culinary desires of customer
• Handle all complaints and follow through appropriate actions accordingly

Requirements

• A minimum of 2 years' experience in a customer service or reservation centre role 
• Familiarity with reservation systems and software
• Good communication and interpersonal skills 
• Strong attention to detail and accuracy
• Good command of both spoken and written Chinese and English