Customer Service Ambassador

Job summary

As a Customer Service Ambassador, you will provide outstanding customer service while skilfully promoting the up-selling and cross-selling of financial products and services to customers during their visits to our branches. You will oversee deposit and withdrawal transactions, present a range of banking services at the counters, and cultivate a warm relationship with both current and potential customers.

Key Responsibilities

• To deliver exceptional services while facilitating the up-selling and cross-selling of financial products and services to customers engaging in transactions at our branches.
• To assist the Senior Branch Operations & Service Manager to:
  • Achieve / exceed the business targets set.
  • Control and administer the daily operations of the Branch / Priority Banking Centre.
  • Ensure that efficient and high quality services are delivered to customers
• To generate business through cross selling banking products to customers transacting at counters.
• To ensure that the highest standard of service is provided to customers at all times.
• To ensure that cash in the teller’s cash till is balanced to on-line cash book and all the customer transactions are correctly posted.
• To post all general ledger entries and ensure the books of the branch are balanced.
• To update customers record to computer system and assist in general filing of bank record at branch.
• To comply with all applicable money laundering prevention procedures and, in particular, report any suspicious activity to the Unit Money Laundering Prevention Officer and line manager.
• To bring to the attention of the Senior Branch Operations & Service Manager any problems encountered together with any recommended solutions.

Skills and Experience

• Anti-money Laundering Policies and Procedures
• Engagement with customers
• Comprehending the requirements and expectations of customers.
• Experienced bank teller
• Proficient in both English and Cantonese languages.

Our Ideal Candidate

Prior teller experience is preferred and advantageous.