Director of Quality & Learning

POSITION OVERVIEW

• Fully manage the hotel’s learning function, including development of Departmental Trainers and establishment of a comprehensive system for managing learning data and it's analysis
• Design, produce and implement learning programmes which meet specific departmental needs, and ensure structured and effective learning
• Guide & coach Departmental Trainers in preparing and conducting departmental training and assess accordingly
• Coach and counsel staff by providing constructive feedback to enhance performance
• Oversee quality performance of the hotel including Guest Experiences (HeartBeat, Social Reviews), Safety & Security, Food Safety, Brand Standard, Cleanliness etc.
• Guide and partner with department heads to develop systematic internal self-audit program to ensure utmost service delivery
• Provide insightful analysis to support business decision making.

REQUIRED SKILLS

• Bachelor’s degree in Hospitality Management, Human Resources or related field
• 3 years of relevant experience or similar supervisory role, or an equivalent combination of education and work-related experience
• Excellent interpersonal and communication skills, good team player
• Self-motivated, passionate in hospitality industry & growing others
• Corporate certification in training programs may be required such as GTC Registered Assessor, and Certified Assessment Center Assessor designations, etc.
• Strong faciltation, problem solving, analytical, reasoning and organizational skills