Assistant Chief Concierge

About Us

Find Your Shangri-La in Shangri-La.

Headquartered in Hong Kong SAR, Shangri-La Group has grown from a single hotel business to a diverse and integrated global portfolio comprising quality real estate and investment properties, wellness and lifestyle facilities.

Today, the Group owns, operates and manages 100+ hotels under our family of five brands: Shangri-La Hotels & Resorts, Shangri-La Signatures, Kerry Hotels, JEN by Shangri-La, and Traders.

Luxury 5-Star Hotel in Hong Kong | Kerry Hotel Hong Kong

About the Role

As an Assistant Chief Concierge, you will be providing personalized guest assistance to ensure every guest enjoys convenience and comfort throughout their stay.

Key Responsibilities

• Assist the Chief Concierge in overseeing daily Concierge operations and ensuring service excellence.
• Manage guest feedback and conduct regular quality reviews, leading the team to consistently exceed guest expectations.
• Establish and maintain operational standards, procedures, and daily/weekly checklists.
• Build and maintain strong relationships with local business, retail, tourism, and transportation partners, including designated external service providers.
• Prepare staff rosters and monitor labour costs to ensure alignment with budget requirements.
• Enhance Departmental productivity through effective stock control and expenditure planning.
• Identify training needs and support ongoing staff development.
• Perform any other duties and special projects assigned by Management.

About You

• Diploma or above in Hospitality Management or other relevant disciplines.
• At least 5 years of Concierge experience in luxury Hotels with similar capacities.
• Proficient in Microsoft Office and Windows applications.
• Good leadership, organizational and communication skills.
• Reliable and guest-oriented team players.
• Excellent command of spoken and written English and Chinese.