Night Manager

About Us

Find Your Shangri-La in Shangri-La.

Headquartered in Hong Kong SAR, Shangri-La Group has grown from a single hotel business to a diverse and integrated global portfolio comprising quality real estate and investment properties, wellness and lifestyle facilities.

Today, the Group owns, operates and manages 100+ hotels under our family of five brands: Shangri-La Hotels & Resorts, Shangri-La Signatures, Kerry Hotels, JEN by Shangri-La, and Traders.

Luxury 5-Star Hotel in Hong Kong | Island Shangri-La

About the Role

As a Night Manager, you will be managing the key aspects of guest room operations to ensure a smooth and personalized experience aligned with Shangri-La’s service standards.

Key Responsibilities

• Supervise VIP guest services, ensuring all guest feedback and incidents are accurately and promptly addressed / documented.
• Lead the Hotel’s Emergency Response Team during night shifts and engage in regular Emergency Response training and exercises.
• Address security, health, and safety issues in accordance with Hotel policies and procedures.
• Review and approve all Front Office night audit reports prior to finalizing the Opera PMS night audit.

About You

• Diploma or above in Hospitality Management.
• At least 5 years of relevant experience in Front Office of sizable Hotels, including 3 years in a supervisory role.
• Solid knowledge of Opera PMS, Front Office system, general Hotel operations, policies and procedures.
• Knowledge of life and health safety procedures would be an advantage.
• Strong interpersonal and communications skills.
• Excellent command of spoken English, Cantonese and Putonghua.