Assistant Relationship Service Manager - Hang Seng Bank (HK)

Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join Hang Seng and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, Hang Seng offers opportunities, support and rewards that will take you further.

Commercial Banking

Hang Seng’s Commercial Banking business provides customized one-stop financial solutions to our corporate customers, from prime small and medium-sized businesses to publicly listed companies and multinational corporates. 

For customers conducting business locally or around the world, we offer a comprehensive range of services including corporate lending, trade and receivables finance, structured loan, cash management, investment, treasury services, insurance and e-Banking services. As a reliable financial partner, we attend to the specific business needs of our customers and provide efficient tailor-made banking solutions through our relationship managers and dedicated specialists.

We are currently seeking a high caliber professional to join our team as Assistant Relationship Service Manager.

Principal responsibilities

• Support various transformation projects and streamlining initiatives for Relationship Management Department to create capacity for growth. Identify, plan, and execute continuous process improvements opportunities in collaboration with other teams where needed.
• Review end to end lending process to improve operation efficiency and better protect the Bank from potential credit and operation risk.
• Collaborate across business and operations to deliver collective goals for the operation model transformation of Relationship Service Team in line with strategic priorities.
• Represent Relationship Management Department to provide user requirements and consolidate user feedback to ensure smooth roll out of various platforms and systems.
• Conduct regular sample checking on credit approval for Relationship Management Department to ensure quality.
• Provide centralized governance support through tracking and monitoring of the service delivery against relevant operational standards, resource level indicators, goals, targets and controls.
• Provide centralized management support including reporting, information consolidation, management information abstract and ad-hoc tasks.
• Undertake all required activities and projects as directed by line manager in support of the development of Commercial Banking.

Requirements

• University degree in Business Administration, Finance, Accounting, Economics, Risk Management, Statistics or Quantitative Analysis, or a related discipline or other relevant qualifications.
• Proven years' experience in relationship management support, credit service, preferably in banking or financial institutions.
• Demonstrate understanding of Commercial Customers' product and services requirement, lending process & control and knowledge about bank’s internal operations, business structure, stakeholders and teams.
• Ability to interact and build relationship with business stakeholders at different levels.
• Keen attention to details and strong analytical skills, project management experience is a plus.
• Able to work under pressure to catch tight timeline and adapt to changes in business preferred.
• Fluency in Cantonese, Mandarin and English
• Strong PC user with good MS Office or Excel skills.
• Professional qualifications such as Enhanced Competency Framework (ECF) and/or Certified Banker (CB) under Hong Kong Institute of Bankers (HKIB) would be an advantage