Manager, Fraud Education and Communication- Hang Seng Bank (HK)

Some careers have more impact than others.
 
If you’re looking for a career where you can make a real impression, join Hang Seng and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, Hang Seng offers opportunities, support and rewards that will take you further.

Fraud Management 

We’re not just fighting fraud; we’re empowering our frontline teams to protect our customers and represent our brand. We’re looking for a dynamic and passionate training professional to lead customized learning programs focused on fraud prevention. This is a high-impact role where your expertise will help frontline staff stay sharp, safeguard our customers, and make a meaningful difference in the community.

Principal Responsibilities

• Conduct Training Needs Analysis to uncover skill gaps and unlock growth potential
• Design programs, create engaging learning content and deliver the training aligned with business goals and compliance standards
• Develop contents for eDM and social media post
• Drive event management and outreach training across schools, NGOs, and community partners
• Support broader fraud management initiatives, including learning strategies, fraud awareness campaigns and fraud case handling

Requirements

• Minimum 8 years’ working experience, preferable in training, education, or related professional fields
• With knowledge of fraud typologies, emerging fraud trends in digital banking or financial crime compliance
• Proven ability to craft and execute training activities in dynamic banking environments
• Excellent facilitation skills and a genuine passion for developing people are highly valued
• Experience with video production and digital training tools will be an advantage
• Proficiency in both English and Chinese, including Putonghua
• A proactive, ready to take on new challenges and deliver excellence