Security Manager

About Us

Find Your Shangri-La in Shangri-La.

Headquartered in Hong Kong SAR, Shangri-La Group has grown from a single hotel business to a diverse and integrated global portfolio comprising quality real estate and investment properties, wellness and lifestyle facilities.

Today, the Group owns, operates and manages 100+ hotels under our family of five brands: Shangri-La Hotels & Resorts, Shangri-La Signatures, Kerry Hotels, JEN by Shangri-La, and Traders.

Satisfy Your Wanderlust in Hong Kong | JEN Hong Kong by Shangri-La

About the Role

As a Security Manager, you will be ensuring smooth daily operations of the Security Department, safeguarding hotel assets and managing manpower for special events.

Key Responsibilities

• Lead and manage the overall operations of the Security Department, ensuring smooth and effective daily performance.
• Oversee safety and manpower deployment for all hotel areas, including swimming pool, ensuring proper supervision and operational excellence, full compliance with statutory requirements and regulations
• Develop and implement security policies, procedures and emergency response plans in accordance with hotel standards and legal requirements.
• Plan and manage duty rosters, manpower allocation, and deployment for daily operations, special events and VIP functions.
• Conduct risk assessments and ensure effective control measures are in place to safeguard hotel assets.
• Oversee incident handling, investigations, accident reporting, E-log documentation and maintenance records in compliance with established standards.
• Monitor and manage security systems including access control, CCTV and alarm systems.
• Represent the Security Department in management meetings and communicate relevant information to the team to maintain high awareness of safety and crime prevention.
• Provide regular security training and drills for security staff and other departments.
• Liaise with local authorities and external agencies when required.
• Perform any other duties as assigned by Management.

About You

• Diploma or certificate in Security Management with valid Security Personnel Permit.
• At least 5 years of experience, including 3 years of supervisory experience in the Hotel or Security Industry.
• Strong risk assessment and independent operational capabilities; familiar with access control, alarm monitoring, and CCTV systems.
• Strong leadership, organizational and communication skills.
• Good command of spoken and written English and Chinese.