Assistant Direct Mortgage Manager - Hang Seng Bank (HK)

Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join Hang Seng and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, Hang Seng offers opportunities, support and rewards that will take you further.

Retail Distribution - Mortgage Relationship Management RBW

Hang Seng's Retail Distribution focuses on personal wealth management and financial services. Our one-stop wealth management initiatives are designed for both our affluent and mass integrated account customers. With around 250 branches and automated banking centres, including around 50 Prestige Banking Centres for our high-end personal customers, we serve over half of the adult population in Hong Kong while offering an extensive range of products to our valued customers.

As one of the Hong Kong's leading mortgage banks, we help smooth the path to home ownership for customers by offering innovative, timely and comprehensive mortgage products and services that allow homebuyers at all levels to fulfill their home-buying dreams. Our services are delivered through a comprehensive range of service channels, including branches, mobile direct sales, e-channels and customer hotlines. Should you join our Secured Loans business, you will work closely with our professional, innovative and committed staff to develop and enhance secured loan products to meet the changing needs of customers in a dynamic market environment and to deliver premium services to our customers.

We are currently seeking a high caliber professional to join our department as Assistant Direct Mortgage Manager, reporting to Senior Mortgage district Lead.

Principal responsibilities

• Grow the Bank's mortgage lending business by acquiring referrals from property agencies /
• solicitors' firms and participating in on-site sales projects
• Handle mortgage application documents independently and submit for credit assessment based
• on the Bank's mortgage guidelines and policies
• Develop and maintain close relationship with property agencies and solicitors' firms

Requirements 

• Proven experience in mortgage lending business with good contacts at property
• agencies / developers and solicitors' firms
• Candidate with less experience will be considered for junior position
• Strong service and sales orientation, with good communication and interpersonal skills
• Able to work under pressure and willingness to work on Sundays and public holidays
• Proficiency in both English and Chinese; knowledge of Putonghua an advantage
• Shown strong situation awareness, strong desire to learn and able to work in Agile environment
• High level of customer centricity mindset with dedication to deliver exceptional quality services for customer
• Professional qualifications such as Enhanced Competency Framework (ECF) and/or Certified Banker (CB) under Hong Kong Institute of Bankers (HKIB) would be an advantage.

The employment is subject to Mandatory Reference Checking Scheme (MRCS) as per regulatory requirement. For details, please refer to Mandatory Reference Checking Scheme Phase 2 | The Hong Kong Association of Banks.