Duty Manager

Responsibilities:
Supervise team members of all sections in Front Office to maintain smooth operation
Handle and follow-up guests' enquiries and complaints immediately to uphold service standard and guest satisfaction
Act as the in-charge during absence of the hotel management and take appropriate decision to handle emergencies
Be attentive to hotel security and safety requirements at all time
Maintain good liaison with different departments to ensure uninterrupted communication
Requirements:
Tertiary education in Hospitality Management or related disciplines
Minimum 3 years’ experience in supervisory position in Front Office of well-established Hotel(s)
Able to work independently and attend shift duties including overnight
Well-versed in spoken and written English and Chinese
Solid knowledge in computer skills, i.e. Microsoft Word, Excel and PowerPoint