Hostess (餐廳接待員)

Responsibilities:

• Assist to manage reservations and table arrangement
• Act as Restaurant Ambassador by greeting and seating guests in a warm and professional manner
• Handle guests' enquiries by phone following hotel's standards and procedures
• Achieve high level of customer satisfaction by engaging with guests proactively, being attentive to their needs and response timely throughout the dining experience
• Perform other reasonable tasks assigned by management
• Set up table according to reservation plan;
• Meet and greet guest in a professional manner;
• Ensure side stations are stocked sufficiently and tidy at all times;
• Maintain neatness and cleanliness of the restaurant.

Qualifications:

• Minimum 1-year relevant experience;
• Experience in hotel is preferred;
• Initiative and good customer service skills;
• Willing to work on shifts in a competitive, energetic and dynamic environment;
• Good command in both English and Chinese

職責：

• 協助管理預訂和餐桌安排
• 充當餐廳大使，以熱情專業的方式迎接客人並就座
• 按照飯店的標準和程序透過電話處理客人的詢問
• 透過在整個用餐體驗中主動與客人互動、關注他們的需求並及時回應，實現高水準的客戶滿意度
• 執行管理層分配的其他合理任務
• 依預訂計劃擺桌；
• 以專業的方式迎接和迎接客人；
• 確保邊站庫存充足且始終整潔；
• 保持餐廳的整潔和清潔。

資格：

• 至少 1 年相關經驗；
• 有酒店工作經驗者優先；
• 主動性和良好的客戶服務能力；
• 願意在競爭激烈、充滿活力和充滿活力的環境中輪班工作；
• 良好的中英文能力