Assistant Concierge (Supervisory Role)

About Us

Find Your Shangri-La in Shangri-La.

Headquartered in Hong Kong SAR, Shangri-La Group has grown from a single hotel business to a diverse and integrated global portfolio comprising quality real estate and investment properties, wellness and lifestyle facilities.

Today, the Group owns, operates and manages 100+ hotels under our family of five brands: Shangri-La Hotels & Resorts, Shangri-La Signatures, Kerry Hotels, JEN by Shangri-La, and Traders.

Luxury 5-Star Hotel in Hong Kong | Kerry Hotel Hong Kong

About the Role

As an Assistant Concierge, you will be providing personalized guest assistance to ensure every guest enjoys convenience and comfort throughout their stay.

Key Responsibilities

• Review daily arrival and Department reports to ensure optimal manpower allocation, adjusting schedules as needed to meet operational requirements.
• Ensure efficient guest support services, including handling deliveries, assisting with travel arrangements, and coordinating transportation requests.
• Address guest inquiries promptly and professionally, focusing on enhancing the overall stay experiences.
• Supervise and support Departmental training for the Concierge Team.
• Perform any other duties as assigned by Management.

About You

• At least 3 years of Concierge or Rooms experience in 5-star Hotel with similar capacities.
• Good leadership, organizational and communication skills.
• Reliable and guest-oriented team players.
• Excellent command of spoken English, Cantonese, and Putonghua.
• Willing to work on shifts.