Service Leader

Responsibilities

• Accountable for carrying out and assist the Passenger Services Supervisor in monitoring the Passenger Services team and ensuring quality customer services is provided.
• Provide passenger reception and check-in services to our clients and assist junior officers, shift in-charge.
• Assist supervisors ensure tidiness of counter areas and smooth operations.
• Supervise check-in service at check-in counter / in-town check-in counter / transfer desk counter / Skypier counter in the absence of supervisors.
• Provide supervision at Airlines Service Desk in the absence of supervisors.
• Perform pre-flight checking and post-flight duties.
• Support and assist Passenger Services Officers in handling of difficult situations or passenger in the absence of supervisors.
• Coach new-joiners and observe their performance as well as give feedback to supervisors if any poor performance observed.
• Assist counter supervisors ensure all Passenger Services Officers comply with new handling requirement of customer airlines if any.
• Perform seat controller functions, editing Customer Airlines‘ flights, placing preliminary catering meal order and adjustment in accordance with the procedural requirements.
• Compiling flight control reports and survey, monitoring passenger acceptance and performing equipment change, seat reallocation and preparing flight briefing sheet when required.
• Carrying out and assist the Passenger Services Supervisor in monitoring the arrival and Departure duties.
• Acting as gate in-charge for departure flights.

Requirements

• HKCEE / HKDSE or above
• Minimum 2 years relevant experience and able to work independently.
• Self-discipline and adaptable to working pressure.
• Acquired two or above check-in system skills is preferable.
• Mature with good interpersonal skill, and be dedicated to providing high levels of customer service.

Please send your application by email to recruitment@ has.com.hk

Information provided by applicants will be used for recruitment-related purposes only and will be handled in strictly confidential. Applicants not being invited for an interview within 4 weeks may be considered their applications unsuccessful. All information regarding unsuccessful applicants will be deleted from our files within 24 months.